Using Email with Outlook

Last updated: 29/03/2018. Some students have advised us that, despite following the instructions below, they get an error after entering their username and password in Outlook. If you see a login error, we suggest that you reset your password as follows:

  1. Go to Student Account Management
  2. Provide your details and reset you password
  3. The change of password will update the password in your Gmail account
  4. Enter your username and new password into Outlook.
  5. You should now be able to access your Fmail account via Ooutlook.

If you are still having difficulty, take your laptop to the Baillieu library and speak to the Student IT Helpdesk.

Overview

Student email is hosted on Gmail. Some users find Gmail difficult to use and prefer Microsoft Outlook. In order to use Outlook, you need to enable IMAP within Gmail and then connect to Gmail via Outlook.

Enabling IMAP access within Gmail

  1. Open Internet Explorer.
  2. Login to the student portal at https://my.unimelb.edu.au.
  3. Click on New Emails.
  4. You should be taken to your Gmail account.
  5. If you aren’t taken straight to Gmail, you may see the word Continue. Click on it.
  6. If you get an message about not having Javascript, proceed to the University of Melbourne basic HTML view by clicking the link unhelpfully titled click here.
  7. Once you reach your Click account, click on the link or button labelled Settings.
  8. If you have Javascript enabled you should be able to select Settings from the dropdown list. Otherwise you will be taken to a Settings page.
  9. Select the tab called Forwarding and POP/IMAP.
  10. Change the IMAP status from Disable IMAP to Enable IMAP.
  11. Click on 'Save Changes'.
  12. Finally, because Gmail regards Outlook as a less secure application, we need to adjust our security settings.
  13. Click on your Google Account button, which is located at the top right of the page, after the apps and notifications buttons.
  14. Then click 'My Account'.
  15. A new tab will open. Under 'Sign-in & security', click on 'Connected apps & sites'.
  16. Scroll down to where it says 'Allow less secure apps' and click on the button to set it to 'ON'.
  17. That's it! Hopefully you won't have to use Gmail again.

Setting up an Outlook 2016 mailbox

  1. Open Outlook
  2. In the top menu click on File and then Add Account
  3. The Add New Account window should pop up
  4. Select Manual setup or additional server types
  5. Click Next
  6. Select POP or IMAP
  7. Click Next
  8. Next to Your Name, type in your name, e.g. Andrew Normand
  9. Next to E-mail Address, type in your student email address, e.g. normanda@student.unimelb.edu.au
  10. Next to Account Type, select IMAP
  11. Next to Incoming mail server, type in imap.gmail.com
  12. Next to Outgoing mail server, type in smtp.gmail.com
  13. Next to User Name, type in your student email address, e.g. normanda@student.unimelb.edu.au
  14. Next to Password, type in your student password
  15. If using your own computer, select Remember Password
  16. Click More Settings
  17. Click the Outgoing Server tab
  18. Select My outgoing server (SMTP) requires authentication
  19. Click on the Advanced tab
  20. Next to Incoming server (IMAP), type in 993
  21. Next to Use the following type of encrypted connection, select SSL
  22. Next to Outgoing server (SMTP), type in 465
  23. Next to Use the following type of encrypted connection, once again select SSL
  24. Make sure that the Outgoing server is still listed as 465 (sometimes it changes after selecting SSL)
  25. Click OK to close the more settings pop up
  26. Click Next
  27. If an Internet Email pop-up appears, asking for your username and password, something is wrong. You need to click Cancel and check that the details that you have entered are correct.
  28. If the username and password are OK, a Test Account Settings window will pop up
  29. Wait about 10 seconds for the test to take place
  30. Next to Log onto incoming mail server (IMAP), it should say Completed
  31. Next to Send test e-mail message, it should say Completed
  32. If all is OK, click Close
  33. That’s it! You should now see a Congratulations message.
  34. Click Finish

Setting up an Outlook (pre 2016) mailbox

  1. Open Outlook
  2. In the top menu click on File and then Add Account
  3. The Add New Account window should pop up
  4. Select Manually configure server settings or additional server types
  5. Click Next
  6. Select Internet E-mail
  7. Click Next
  8. Next to Your Name, type in your name, e.g. Andrew Normand
  9. Next to E-mail Address, type in your student email address, e.g. normanda@student.unimelb.edu.au
  10. Next to Account Type, select IMAP
  11. Next to Incoming mail server, type in imap.gmail.com
  12. Next to Outgoing mail server, type in smtp.gmail.com
  13. Next to User Name, type in your student email address, e.g. normanda@student.unimelb.edu.au
  14. Next to Password, type in your student password
  15. If using your own computer, select Remember Password
  16. Click More Settings
  17. Click on the Advanced tab
  18. Next to Incoming server (IMAP), type in 993
  19. Next to Use the following type of encrypted connection, select SSL
  20. Next to Outgoing server (SMTP), type in 465
  21. Next to Use the following type of encrypted connection, once again select SSL
  22. Make sure that the Outgoing server is still listed as 465 (sometimes it changes after selecting SSL)
  23. Click the Outgoing Server tab
  24. Select My outgoing server (SMTP) requires authentication
  25. Click OK to close the more settings pop up
  26. Select Next
  27. A Test Account Settings window will pop up
  28. Wait about 10 seconds for the test to take place
  29. Next to Log onto incoming mail server (IMAP), it should say Completed
  30. Next to Send test e-mail message, it should say Completed
  31. If all is OK, click Close
  32. That’s it! You should now see a Congratulations message.
  33. Click Finish

Contact Us

For assistance or to report accessibility problems please contact:

Andrew Normand
Web Accessibility Lead
Email: anormand@unimelb.edu.au
Phone: +61 3 9035 4867