FAQs

Surveys are open towards the end of each subject's teaching period, and you will be advised when they are open in a number of ways:

• Your teaching staff will advise you in class, and may also provide information via the LMS or email.
• You can login to SLS at any time to see which surveys are available, and to complete them.

Login to the ESS directly from the SLS login page. Use your standard University username and password to login.

For step by step instructions on logging in and completing surveys, visit the how to complete the SLS page.

Yes, you can. For assistance filling in the online ESS, please contact your support worker or the University of Melbourne Student Equity and Disability Services.

Try the following troubleshooting tips:

• Make sure you're using the correct login page (https://unimelb.bluera.com/unimelb), or using the link within the LMS.
• Make sure you're using your standard University username and password. This data is case sensitive - use the right combination of uppercase and lowercase letters. (If you need to reset your password, visit the University account management website).
• Only students can login to the survey tool. If you are a staff member as well as a student, make sure you are using your student profile.

If none of these tips solve your problems, contact the SLS support request for assistance - please describe any error messages and provide an image of you error.

Surveys may not be available for the following reasons:

• None of your subjects have active surveys at this point - try again later, or contact your department to find out when surveys will open.
• Your enrolment in the subject has not been formalised within the survey system: students must be officially enrolled in a subject to have access to its survey.

If you believe your subject survey is available to other students, and you should have access, contact the SLS support request for assistance - please provide your subject name and subject code.

The ESS is an official University activity, and all eligible students receive notifications to complete the survey via their University email address. Reminders will no longer be sent to you once you have completed your surveys.

You may receive multiple reminders if:

• The survey is open for students complete and you have not yet completed the survey
• You are enrolled in subjects with different start days for the survey
• You are enrolled in subjects which are surveyed over different survey periods.

Yes. You can alter your responses until the survey close date. After the survey has closed, you will not be able to make any changes.

To change your response, please follow these steps:

1. Log in to the ESS
   You can also follow the link in your ESS notification email.

2. Click on the completed button for the survey you would like to edit.

3. Make desired changes, click Next, review written comments and click Submit.

Each survey has 8 common questions that are asked across all subjects.

Please provide any additional feedback about your subject learning experiences in the free text questions where any general observations and comments are valued.

Due to practical and policy constraints which direct the timing of surveys, it is difficult to time them all perfectly. The University’s policy is that subject surveys must close before your final assessment so that your experience of the subject is separated from your final grades. This means that your feedback is not related to your marks, or your experience of your final assessment. Please provide as much feedback as you can while the survey is open. It will not be possible to complete the survey after that date.

The ESS is designed to gather feedback while the subject is still running for a number of reasons. The main factor in timing the survey is to comply with University policy which separates your feedback about the subject from your final assessment task. In addition, your comments will be more fresh and relevant to the teaching of the subject now than if you were giving feedback from memory. Surveys are timed towards the end of the teaching period for each subject so that your feedback can be as rich as possible, but they must close before your final assessment. Please just provide the best feedback you can, at the time the survey is available.

Unfortunately survey responses cannot be accepted after the survey has closed. However if you would still like to provide feedback, please contact your department or Student Centre to provide feedback directly (this feedback will not be included within formal SLS reporting).

Yes, the ESS is anonymous. Your name and student number are not associated with your response. Visit the your confidentiality page for more information.

The reason why you need to login to complete surveys is so that the survey software can display the right surveys according to your enrolment and you are not presented with surveys for subjects you have not undertaken.

While the system is configured so that survey results will be anonymous to teaching staff and departments, it does retain information to show who has and who has not responded to a survey. This means that we can remind students who have not yet responded to complete their surveys.

No, and there are two good reasons why not:

• Your responses are anonymous - teaching staff can't identify your response unless you specifically mention something to identify yourself in your comments.
• Survey results are not provided to teaching staff until after subject results have been released to students.

If you have read the frequently asked questions on this page and still have a question or problem, don't worry - we can help you!

• For information about timing of surveys for a particular subject, please contact your Subject Coordinator.
• For technical support, or other questions/comments about the ESS, please submit a support request for further assistance.