Contact

We’ve designed the following list of self-service options to support you in resolving your enquiry quickly and easily. If you can’t find what you’re looking for, please contact us via the form below.

• I’d like to update my contact details

  You can update your contact information such as postal address, email and phone number by contacting us via our online form.

• I’d like to order an Academic Transcript or other documentation

  Academic Transcripts and other official University documents such as Evidence of Qualification, Evidence of Enrolment or a new Testamur may be ordered online via Academic Services.

  If you have ordered a transcript or other document and need to enquire about the status of your order you will need to contact Stop 1. The Alumni Office is unable to provide information on the status of your order.

  If you require a proof of academic record which is not available for purchase via Academic Services you will need to contact Stop 1.

  The Alumni Office is unable to provide any evidence of academic records.

  If you require a proof of academic record which is not available for purchase via Academic Services you will need to contact Stop 1.
  The Alumni Office is unable to provide any evidence of academic records.

• I’d like to set up an alumni account

  New registrations for alumni accounts are currently unavailable while we transition to a new secure platform.  We apologise for any inconvenience this may cause. In the meantime, if you wish to update your contact details or make an enquiry please contact us via our online form.

• I have forgotten the password for my University of Melbourne secure portal account

  We are currently in the process of transitioning to the University of Melbourne secure portal for alumni accounts. New registrations for alumni accounts are currently unavailable at this time. We apologise for any inconvenience this may cause.

  If you already have an existing account on the University of Melbourne secure portal and have forgotten your password you can reset it by clicking on the Forgot Password? option.

• How can I find my alumni ID or student ID?

  You can find your alumni ID in the footer of your Alumni News email or any other event or news communications we have sent to you. If you are unable to locate your ID please contact our office.

  Please contact Stop 1 with any enquiries regarding your student ID. The Alumni Office cannot provide this to you.

• I need to access my student email account

  Please note that the University provides access to some systems for up to 12 months after you complete your course. After that, your access to University systems such as your student Gmail account will be deactivated. This includes any email forwarding arrangements set up on your University email account.

  Find out more about access to your student email account after graduation.

• I would like to unsubscribe from alumni mailings

  We’re sorry to hear that. If you would like to unsubscribe from our email communications please click the unsubscribe link found in the footer of all our email communications. This will allow you to unsubscribe from all emails or selected communications such as surveys.

  If you would like to unsubscribe from postal mailings, please submit your request via our contact form.

• I’d like to access library resources e.g. ejournals

  We are currently in the process of transitioning to the University of Melbourne secure portal for alumni accounts. Unfortunately we cannot process new subscriptions for the eJournal service at this time.

  Alumni with existing eJournal subscriptions may still access eJournals via their old alumni portal account.

  If you have any questions about the content of the electronic journals please contact library-agreements@unimelb.edu.au or visit the eJournals page. Alumni are also eligible for discount library membership.

  Find out more about library services for alumni on the Library website.

• What benefits or opportunities are available to alumni?

  Alumni are eligible for various services and opportunities such as career support, networking opportunities and events as well as discounts on further study and on services provided by our on-campus partners. Visit our website to find out more.

• What career support do I get once I’ve graduated?

  Graduates are eligible for a range of career resources – check out our Recent Graduates page for more information.  You may also like to view some of our career webinars.

• Is there an alumni group or network in my area?

  With a community of over 470,000 alumni worldwide, our valuable Alumni Groups offer regular opportunities for alumni to stay involved and active in the life of the University. Find out if there’s a group in your region.

• I’m interested in becoming a mentor

  The University offers a range of alumni-student mentoring programs, with our Ask Alumni program also offering the opportunity for alumni-to-alumni mentoring. We're always seeking volunteers so find out more about our programs and sign up today.