Focus Area 2: Digital and physical accessibility and inclusion
Goal: The University provides a physical and digital environment that is accessible and inclusive
Outcome 2.a: People with disability can navigate, work and study in the digital environment on an equal basis with others
Indicator:
Increase the accessibility of the digital environment
Measures:
- Proportion of staff with disability who always/often find navigating the University’s digital environment to be accessible and inclusive
- Baseline: 37% of staff with disability (DIAP Staff Survey 2025)
- Proportion of students with disability who always/often find navigating the University’s digital environment to be accessible and inclusive
- Baseline: to be established in 2026 from DIAP Student Survey data
Outcome 2.b: People with disability can navigate, work and study in the physical environment on an equal basis with others
Indicator:
Increase the accessibility of the physical environment
Measures:
- Proportion of staff with disability who always/often find navigating the University’s physical environment to be accessible and inclusive
- Baseline: 27% of staff with disability (DIAP Staff Survey 2025)
- Proportion of students with disability who always/ often find navigating the University’s physical environment to be accessible and inclusive
- Baseline: to be established in 2026 from DIAP Student Survey data
- Proportion of non-compliant building features that are uplifted to meet Disability Discrimination Act building compliance
- Baseline: to be established from University Disability Discrimination Act Compliance Program audit data
Actions for this focus area:
2.1: Mandate accessibility requirements as part of the procurement and implementation of all new digital solutions
Indicative timeline to commence: 2026
Executive Lead: Chief Information Officer
Link to outcomes: 2.a
2.2: Audit core digital services against the University's accessibility requirements and produce remediation recommendations to address non-conformance
Indicative timeline to commence: 2026
Executive Lead: Chief Information Officer
Link to outcomes: 2.a
2.3: Develop Alternate Access Plans for key digital goods and services (e.g. timetabling, ServiceNow, enrolment), to provide information on known issues, plans for remediation and alternative ways of accessing the service
Indicative timeline to commence: 2026
Executive Lead: Chief Information Officer
Link to outcomes: 2.a
2.4: Upskill IT staff who are responsible for the development, testing and delivery of digital goods and services on digital accessibility best practice
Indicative timeline to commence: 2026
Executive Lead: Chief Information Officer
Link to outcomes: 2.a
2.5: Strengthen information related to web accessibility practices in Digital Design System documentation to uplift the accessibility of University websites
Indicative timeline to commence: 2026
Executive Lead: Executive Director, Communications & Marketing
Link to outcomes: 2.a
2.6: Improve accessibility of library digital technologies for users with disability, including the library management system and integrated subject readings platform
Indicative timeline to commence: 2026
Executive Lead: Executive Director, Student & Scholarly Services and Academic Registrar
Link to outcomes: 2.a
2.7: Include accessibility assessment in the building design process that references lived experience
Indicative timeline to commence: 2026
Executive Lead: Director, Campus Management
Link to outcomes: 2.b
2.8: Develop and implement a five-year plan, informed by lived experience consultation, for monitoring, prioritising and rectifying campus accessibility issues to ensure that facilities, including internal and external features, furniture and technology, are accessible
Indicative timeline to commence: 2026
Executive Lead: Director, Campus Management
Link to outcomes: 2.b
2.9: Uplift physical spaces to make libraries accessible and inclusive for students with disability, e.g. wayfinding, wheelchair access, additional sensory spaces
Indicative timeline to commence: 2026
Executive Lead: Executive Director, Student & Scholarly Services and Academic Registrar
Link to outcomes: 2.b