UniMelb Account Help Centre

This page will provide you with FAQs and support options if you’re signing up or logging in to your “University of Melbourne Account”.

Password problems

How do I reset my password?

If you have forgotten your password or need to reset it for security reasons:

  1. Enter your email address and click Next.
  2. Click Forgot your password?
  3. Click Send me an email. A password reset email containing a one time password will be sent to verify your email address.
  4. Enter the one time password to verify your email address.
  5. Create a new password and click Save.

My reset code doesn’t work?

Your reset code is only valid for 15 minutes. If you haven’t reset your password within 15 minutes you will need to reset your password again by following the steps above.

Profile and privacy

How do I edit my profile?

To edit your profile, go to Okta Portal, log in, select Manage Personal Details, click Edit on the Personal Information section, verify your one time password, and enter your password, then you can:

  • update your name,
  • email address,
  • mobile number

What do you do with my personal information?

We’re committed to protecting your privacy and processing your personal information in compliance with relevant legislation. You can read more in our Privacy at the University of Melbourne page.

Problems logging in

I see an error message when I try to log in

If your email and password don't match what is registered in the system you won’t be able to log in. Click forgot password? and we’ll send you an email with instructions.

If you have tried to log in incorrectly 5 times you will be locked out of your account for 15 minutes. Once the 15 minutes have passed you can try to log in again with the correct email address and password.

The "Sign in with Google" button does not work

If the button is not working, please:

  • try again using a private or incognito browsing window; or
  • clear your browser cache, then try again

Can't Sign Up or Log In with a Password Manager

If you have a password manager (such as Bitdefender Password Manager) enabled in your browser, it may prevent the sign-up or log-in page from working correctly.
If this happens, please:

  • disable your password manager extension, then try again

Password Reset Not Working for Google Sign-In

If you originally signed up using your Google account, your password is managed by Google, not by the university. This means you won't be able to reset it through the University portal.

  • simply sign in using the "Sign in with Google" button instead, & reset your password there

Signing In with Your University Account

If you're a University of Melbourne staff member or student, you can sign in using the "Sign in with UoM Account" button.

You'll then be redirected to the university's single sign-on page, where you'll need to:

  • enter your university username and password; and
  • complete multi-factor authentication (MFA)

Once that's done, you'll be signed in automatically.

I’m still having trouble signing in?

If you’re still having problems signing in, verifying your University of Melbourne account, or experience an invalid mobile phone number error message you should contact the support centre.

For staff

For students

For future students

For alumni and supporters

For professional education (micro-credential and short course learners)