Student support

Are you seeking assistance for an online or professional development course? Reach out via live chat, over the phone, or email.

Our dedicated student support team can help with any questions about our professional development courses and the enrolment process.

Our support hours can change on public holidays. Refer to the University holidays guide.

Micro-credential FAQs

Talk to us

Our support team can be contacted by phone or live chat between the following hours:

Monday to Friday: 8am to 7pm
Saturday: 9am to 5pm

+61 3 8344 0149

Online enquiry

Prefer to contact us online? Get in touch by email or our enquiry form.

continuing-education@unimelb.edu.au

Online enquiry form

Micro-credentials are short, assessed, 100% online courses designed to help busy professionals develop specific skills and capabilities in their industry.

Please note that we operate a one-discount policy. If you qualify for more than one discount, you will be awarded the one that is the highest amount.

Discount information for current staff at the University of Melbourne:

Current staff at the University of Melbourne are entitled to a 25% discount across all our micro-credentials.

  • To verify your status as a current University of Melbourne staff member, please email Student Support using your staff email address, stating the name of the Melbourne MicroCert you wish to study
  • One of our helpful team members will get back to you with discount payment options and guidance on course enrolment.

Discount information for University of Melbourne alumni:

University of Melbourne alumni are entitled to a 30 % discount across all our micro-credentials.

To obtain your Melbourne MicroCert alumni discount, you will need to verify your alumni status with our Student Support team.

You will need to provide us with the following:

  • Your full name
  • Your previous student ID number (if known)
  • The name of the course you previously studied and the year you completed your course
  • Please also provide us with the name of the micro-credentials you wish to study.
    Contact Student Support with the above information for discount payment options. Our dedicated team can also guide you through the enrolment process.
Library Access

You will receive access to a selection of University library resources to support your studies. You can access these resources via the following link:
Login to the Library

Online Classroom

The learning content for your course will be accessed via our online Learning Management System (LMS), Canvas. You can access Canvas via the link:
Login to Canvas