Improving outcomes for people with complex mental health issues: insights from SANE Australia’s online and phone services

SANE Australia runs a phone and online counselling service that provides peer support, counselling, support, information, and referrals. The service is used by adults who identify as having a complex mental health issue, complex trauma or high levels of psychological distress, as well as the family or friends who support them.

SANE has 12 months of data related to these calls. These data include details of calls as well as some details of call content. We will work with SANE to apply data analysis techniques to understand how people with complex mental health issues interact with SANE, and how SANE might better meet their needs.