Grievance Appeals

Grievance Appeals to the Academic Board

An appeal may be lodged with the Academic Board if a student feels a complaint or grievance has not been dealt with satisfactorily by the University. In the first instance, a student must endeavour to have a complaint or grievance dealt with according to the Student Complaints and Grievances Policy (MPF1066). If, after attempting to resolve the matter, the student is still unsatisfied with the outcome, he/she may lodge an appeal with the Academic Board within 20 working days of having received the outcome.

An appeal may concern complaints that arise from a student's current or past involvement with the University, except where the matter concerns unlawful discrimination, sexual harassment and bullying by staff or students, or to matters covered by the Academic Progress Review Procedure.

I wish to appeal against a decision made by the University. How do I do that?

Please read and follow the instructions below carefully.

Step 1 – Identify the grounds for your appeal

Appeals to the Academic Board arising from a grievance must be based on one or more of the following grounds:

  • a procedural irregularity has occurred (which may include that the student has not received a fair hearing); and/or
  • there is new information that could not reasonably have been provided at the time of the original decision, and that would probably have affected the decision or any penalty imposed; and/or
  • the decision was manifestly wrong or not available in the circumstances; or
  • the penalty imposed was manifestly excessive, harsh or inappropriate.

Step 2 – Draft a letter of appeal

If an appellant believes that he/she has grounds for an appeal, an appeal letter should be drafted which:

  1. states the grounds for appeal as outlined above,
  2. includes as much information and detail as possible, and
  3. where appropriate, provides relevant evidence supporting the grounds on which you wish to appeal against the decision. Evidence may include documents such as medical certificates, letters of support, email correspondence, travel documents, insurance documents etc.

We suggest that appellants use this template to help draft their Letter of Appeal.

Step 3 - Contact the Student Advocacy Service

The University has a single funded independent advocacy service , the Student Union Advocacy Service (SUAS), which is directly funded from the Student Services and Amenities Fee. The service is provided through the University of Melbourne Student Union (UMSU) and is available to all students, graduate and undergraduate, on or off the Parkville campus.

You are strongly advised to contact a student advocate as soon as possible.

Student Union Advocacy Service
T: +61 3 8344 6546
Web Enquiry Form

Other services are also available and can be found on the University's Student Services Finder:

Step 4 - Submit your Letter of Appeal and supporting documents

Your Letter of Appeal and supporting documents should be emailed to the Academic Secretary or sent/delivered to the following address:

Academic Secretary
Level 7, Raymond Priestley Building
University of Melbourne
VIC 3010

Step 5 - Consideration of the Appeal

The Academic Secretary will consider the appeal and supporting documentation. If the appeal is dismissed without a hearing, the appellant will be notified within 10 working days of receipt of the appeal letter.

Step 6 - Attend the Appeal Hearing

The appellant will be notified by the Secretary to the Academic Board Appeal Committee of the time, date and location of the appeal hearing. The appellant is welcome to bring a support person to the appeal hearing but must notify the Secretary at least 24 hours prior to the hearing that they have elected to do this.

The appeal panel will comprise three members of the Academic Board, and at least one member from the relevant faculty will also be present. In cases where a student is appealing against a charge of academic misconduct, a representative from the Student Union or GSA will be on the appeal panel.

The Academic Board will notify the appellant of their decision within five working days of the hearing.

For more information about the appeal process please refer to:

Enquiries may be directed to the Academic Secretary on (03) 8344 7527.