University Information Strategy Management and Administration Workshop

Goal

Provide a high quality, cost effective, management information framework and systems to enhance strategic decision-making and streamline management and administrative functions.

Strategies (2005-2008)

Maximise the self-management of data and develop policy and procedures that identify key owners of data.

Confirm the accountabilities and responsibilities of custodians of data including review schedules and conformity policies.

Clarify the status of business processes that depend on core enterprise systems or that have links to a number of other areas.

Achieve agreement on what the enterprise systems are; including development of an enterprise architecture/map

Increase buy-in to the central systems from outliers by making it cheaper, easier, and with a better service than doing it locally.

Define the information needs of different roles in the University (which may involve segmenting the roles). To include information and education on what information should they have that they are unaware of.

Make it easier to get certain defined information (eg. academics getting class lists).

Overcome access issues so that people have the power to access what they need when they need it. (The ideal is anywhere, anytime access within the administration constraints and security implications for off campus/overseas staff.)

Redress undesirable variable levels of access and service.

Move focus of control and responsibility to students for information that is their own. This may mean for example that there would be penalties for non-compliance.

Retain the valuable non-standardisation of the way we do things but develop a shared understanding of what this means and will cost.

Streamline access to information we create – electronic documents and records management.

Change the ways of compliance to accommodate the changed nature of information (paper -> bits).

Clarify and describe governance issues, including getting agreement on who makes decisions.

Enable easy information sharing, collaboration and effective business information lifecycle management via an enterprise-wide integrated collaborative office suite and electronic document and records management (EDRM) strategy which will include:

• Business intelligence and management reporting for decision-making
• Web content management, search optimization and portal/intranet solutions
• Support for mobile and wireless access devices for staff

Targets

Have clear and identified business processes with an information architecture/map.

Have clear governance and decision making around information.

Defined enterprise systems are interoperable. Information in these systems is shared.

Develop systems and processes that are adaptive and responsive.

achieve verifiable stakeholder engagement and ownership

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