Information Strategy Workshop: Information and Communication Technologies

Monday 11 th April, 2005

Attendees

Activity 1: Review of Proposed ICT Goal

Develop and maintain the University’s enterprise information and communication systems and infrastructure to achieve the University’s strategic priorities in the most cost beneficial way.

<Much discussion on the University’s architecture of Vision, Plans, Strategies, Goals and targets/measures.>

Group 1:
(Nick Howard, Richard Frampton, Peter Harris, Janet Beard)

• Nothing about Staff
  - or it is implicit?
• Embed T & L research into statement?? Prob. Not.
• What is mean by ‘enterprise’? What are its boundaries.
• Omit enterprise.
• Maintain and develop the University’s…………………….

Group 2:

Lachlan Cameron, David Aldridge, Chris Pivec)

• does it need to say ‘do it well”’
• ·too “loose” with link to business.
• “system” word ® ‘business solution’
• needs to say ‘fit for purpose’
• wording of ”most cost beneficial”
• “develop & maintain” to “enhance/improve maintenance”
• “code cutting” could be perceived in “develop”
• ‘snail mail’ is an internal communication system
  ¯Physical and virtual
• ‘responsibility to manage the risk’
• timely

Group 3
(Christine Hand, Rao Kotagiri, Les McFarland, Chris Higgs)

• Enable the University’s enterprise information and communication systems and infrastructure to…..
• Manage the University’s ……. Infrastructure to enable (drive) the University’s …………
• IT driving strategy OR IT enabling users to drive strategy.

A proposed goal statement : To focus strategies and target development.

nhance and enable the University’s enterprise ICT solutions to achieve the University’s strategic priorities, and manage those in the most effective [way/ manner considering cost and benefit].

Activity 2: Targets and measures to assess goal is met by end of 2008

Group 1
(Nick Howard, Richard Frampton, Peter Harris, Janet Beard)

Discussion :

• Establish an IT Staff Management Plan
• Establish a Process for ICT Cost Benefit Analysis
• ·Establish a Regular Review Process for ICT Solutions
• Establish a Leading R & D Facility for ICT
• Infrastructure

Targets/Measures:

• University Wide ICT Org. Structure Charted
• Relate Positions to Services and Infrastructure
  - Breakdown Salary Costs by Service
• Identify Opportunities for Enhanced Efficiencies
  - PDs, Succession Planning
  - PDF, Training

Group 2
( Lachlan Cameron, David Aldridge, Chris Pivec)

• What are the University priorities?
  their order and reliance on ICT.
• What info is critical – when?
  By end of 2005
• What response, (by when, time frame) service level is appropriate.
• Environmental SCQH
  Funding pattern
  IT
  Best practice
• Identify the actual spending and regularly review the appropriate Univeristy budget spent on ICT.
• Identify actual cost and benefits of ICT spending.
• Establish appropriate min. target TCO budget and regularly review.
• Measure sustainability e.g. 80% needs.

Group 3
(Christine Hand, Rao Kotagiri, Les McFarland, Chris Higgs)

Activity 3: Strategies to implement in 2005 to 2008 to reach the goal.

Group 1 :
(Nick Howard, Richard Frampton, Peter Harris, Janet Beard)

ENVIRONMENTAL SCAN

- Establish a position to review emerging new technologies, work practices, professional and educations development, funding sources, relevant to ICT. Report information to all levels (faculties and centrally).

MEASURE AND SET TARGET MINIMUM UNI BUDGET, COSTS & BENEFITS FOR ICT.

* Assess current situation as a snapshot

- Review existing data
- Questionnaire covering ICT activities, staff inputs (time and cost), hardware and software application support and development.
- Themis analysis
- Do comparative analysis with other organizations
- Identify appropriate minimum target.

* What Information requiring ICT is critical and responses needed (eg server goes down day before exams Þ critical, day after Þ less important)

- Risk Assessment of Information Delivery/Services
- Identify Uni priorities and their order relying on ICT.

Group 2:

( Lachlan Cameron, David Aldridge, Chris Pivec)

• Establish a process for ICT Cost Benefit Analysis

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