Accessibility Tips

The Problem

Avenues of assistance available to users with problems

Diagram showing avenues of assistance available to users with problems

Likelihood of users availing themselves of avenues of assistance

Diagram showing percentage of users who avail themselves of various complaint mechanisms

Preferred manner of dealing with problems

Diagram showing preferred manner of dealing with user problems where the system is the focus.

Help

For assistance please contact Andrew Normand, Web Accessibility Program Leader
Email: anormand@unimelb.edu.au
Phone: +61 3 9035 4867