Procuring Services for All

The UN Convention on the Rights of Persons with Disabilities treats ICT accessibility as an integral part of accessibility rights, on a par with access to buildings and transport.

This guide to accessible ICT procurement look at practical ways of including accessibility in the ICT procurement process, in order to satisfy business requirements.

Business Requirements

New products and services are delivered in response to high level business needs. They are normally very high level, for example:

  • "We need to establish an online student portal."
  • "The student portal should contain links to information of key importance to students."

Business requirements are normally divided into two categories, functional and non-functional.

Functional Requirements

Functional requirements are detail how the business requirements will be delivered. For example:

"The student portal will contain display a list of links to student subjects."

Non-functional Requirements

Non-functional requirements detail the qualities that are expected of the product or service. They can be thought of as implicit requirements, things that the users of the product or service expect, such as usability, security, privacy and accessibility. For example:

"Ensure that the portal can be accessed by all students, including those with disabilities."

The Importance of Accessibility Increases Over Time

Because functional requirements relate to why a product or service should exist, they are often the catalyst for projects. As a project moves towards delivery, functional requirements become less important, in relative terms, because they have already been detailed as part of the Request for Proposal process.

Because non-functional requirements relate more to how a product or service will be used, they become more relevant as projects progress. In other ways, it is great to have a new service, but can people use it?

The Role of Procurement

Procurement plays a key role in converting business requirements into delivered services. Experienced procurement officers and project managers know that the ability of users to access services is a fundamental success criteria for any project.

The purpose of this web site is to detail how accessibility fits within the various stages of the procurement process.


Next : Procurement Flowchart

Contact Us

For assistance or to report accessibility problems please contact:

Andrew Normand
Web Accessibility Lead
Email: anormand@unimelb.edu.au
Phone: +61 3 9035 4867