325-203 Managing Operations

50 points of commerce, including 325-101 Managing People and Organisations.

Operations management is concerned with producing goods and services effectively. Operations management is a core functional area within all organisations, critical to performance outcomes and competitiveness. This subject examines the link between strategy and operations for both manufacturing and service organisations. It covers broad issues such as strategy, quality, inventory systems, service levels, capacity and demand management. The course also considers some of the latest concepts such as virtual and e-operations, Supply Chain Management and Lean and Agile operations.

• High level of development: written communication; problem solving; application of theory to practice; interpretation and analysis; synthesis of data and other information; evaluation of data and other information.

• Moderate level of development: collaborative learning; team work; statistical reasoning; critical thinking; accessing data and other information from a range of sources; receptiveness to alternative ideas.

• Some level of development: oral communication; use of computer software.

A 2-hour examination (60%) and assignment(s) totalling not more than 4000 (40%).