208-269 Managing Staff

The subject comprises:

• the role and functions of management, supervision and leadership;

• how work is organised in terms of organisational structures and job design;

• the elements of productivity, quality and goal achievement and the supervisor's role in ensuring this achievement;

• the factors that influence individual and group behaviour as a basis for motivating staff, managing conflict and change, and leading teams;

• proper procedures for human resource management functions; and

• the obligations of employers and supervisors resulting from laws and regulations.

The subject covers areas of:

• the role and function of management, supervision and leadership;

• skill development for supervisors; work organisation, job design and organisational structures;

• supervisor's role in quality, productivity and goal achievement;

• motivating staff;

• managing conflict and change;

• human resource management functions, recruitment and selection, induction, performance appraisal, compensation, training and development, OHS;

• disciplinary and grievance procedures; and

• business legal obligations in relation to contracts, consumer law, law of tort, employment law, payroll obligations.

One two-hour written examination worth 40% of final marks, two assignments equivalent to 2500 words and worth 30% of final marks each.

• K Cole, Supervision: The Theory and Practice of First Line Management. Prentice-Hall, Sydney, 2001.