Faculty of Economics and Commerce : Guide to courses 13. Complaint resolution

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13. Complaint resolution

13. Complaint resolution

Academic matters:

In the first instance, a student should raise a serious complaint with the relevant subject coordinator. If a student is unable to resolve a problem with the subject coordinator, the matter should be taken up with the relevant Head of Department.

Administrative matters:

Students who are unable to resolve a serious problem of an administrative nature relating to the course should, in the first instance, refer the matter to the Manager (Undergraduate Studies). If the problem is still unresolved, the matter should then be referred to the General Manager.

Students can also seek assistance from the relevant department manager on the options for the resolution of a complaint.

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