Faculty of Architecture, Building and Planning : Guide to courses 9. Complaint resolution

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9. Complaint resolution

9. Complaint resolution

Complaints regarding academic matters

If a student is unable to resolve a serious problem with a lecturer/supervisor, the matter should be taken up with the Head of Program. If the Head of Program is unable to resolve the problem, the matter may then be referred to the Dean.

Complaints regarding administrative matters

Students who have any enrolment administrative difficulties in the faculty should first ask the manager (student services) for help. If the manager (student services) is unable to resolve the problem the matter should then be referred to the faculty general manager.

These steps should be taken as soon as the problem arises. Help is also available from the Student Union, the University of Melbourne Postgraduate Association, the University Counselling Service and the University's equal opportunity officer.

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