615-150 Organisational Processes

Note

Credit Points

HECS Band

Coordinator

Prerequisites

Nil

Semester

Contact

Subject Description

This subject focuses on a process view of organisations. A process is defined as a logically connected series of tasks that produce a defined output for a specified group of customers. Typically organisational processes cross functional boundaries within an organisation.

At the completion of this subject, students should be aware of major organisational processes (such as order management, billing, new product development etc.) found in many organisations; understand the advantages and limitations of a process view of organisations; and have experience with process and work flow analysis and measures of process effectiveness. Students should also understand the importance of human self-interest in organisations, and the need for controls in well-designed information systems. Finally, by the time they complete this subject, students should understand the fundamental premises and approaches of total quality management and business process (re)engineering; understand how vendors of enterprise software are attempting to provide software that can adapt as business needs change; and be aware of the implications of electronic commerce for supply chain processes.

Assessment

A 2-hour end-of-semester written examination, written work of up to 20 pages, group research and field projects taking approximately 20 hours in total. The weighting of the assessment components will be announced at the commencement of the subject.