615-255 Organisational Processes

Note

1. This subject is regarded by the Faculty of Science as a non-science subject for students enrolled in the single BSc and combined BSc courses.
2. Students may not receive credit for this subject and for 306-207 Business Processes.

Credit Points

Coordinator

Prerequisites

615-155 (Principles of Management)

Semester

Contact

Subject Description

This subject focuses on a process view of organisations. Here, a process is defined as a logically connected series of tasks that produce a defined output for a specified group of customers. Organisations can be viewed as a collection of inter-related processes; most have between 5 and 10 mega-processes. Typically these processes cross functional boundaries within the organisation.

Topics in this subject will include the process view, tools and techniques for identifying and mapping processes, identifying appropriate process measurements, designing and implementing process improvements, and understanding business process re-engineering and Hammer's concept of a process-centred organisation.

At the completion of this subject, students should be aware of major organisational processes (such as order management, new product development, etc.); understand the advantages and limitations of a process view of organisations; have experience with process and work flow analysis, including manual and computer based tools for process mapping and analysis; have hands-on experience identifying good measures for process performance; and understand the fundamental premises and approaches of business process re-engineering.

Assessment

A 2-hour end-of-semester written examination, written work of up to 10 pages, group research and field projects taking approximately 50 hours in total. The weighting of the assessment components will be announced at the commencement of the subject.