436-442 Quality Management

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Objectives:

On completion of this subject, students should be able to:

• understand what constitutes a quality system (both generally and with respect to international standards);

• develop strategies for implementing a quality system and its components;

• identify quality costs and use them for the economic analysis of quality projects;

• understand and quantify the relationships between process capability and tolerances;

• design a 'single' attribute or variables sampling scheme to meet stated requirements, and analyse and assess all common types of sampling schemes;

• design, analyse and interpret 'Shewhart-type' process control charts and CUSUMS for process control.

Content:

Total Quality Management quality, productivity and cost relationships; quality systems and their components, incl. international standards; interaction between quality and design functions; alternate systems approaches, including leading Western and Asian concepts. Quality Control: the control function in quality; theory of sampling; the Operating Characteristic curve; the use of statistical distributions; sampling scheme design and analysis. Quality Improvement: process variability - measures and interaction with design; process capability and improvement studies; control charting; state of statistical stability; computerisation of process monitoring; cumulative sum techniques for quality studies; experimental design for quality improvement.

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